Support

Last updated September 1, 2026

The fastest way: write from inside the app

Open KickMint, go to the Me tab, scroll to Help and feedback, and pick Report a bug or Suggest a feature. Your mail app opens with the message already addressed and a few prompts in the body. It also attaches a short block with your app version, your iOS version and whether the on-device AI is downloaded, which is usually the difference between one reply and four.

That block is shown to you in full before your mail app opens, and it is all that is attached. Nothing you have written in KickMint goes with it: no tasks, no notes, no AI prompts, no setup answers.

By email

Write to [email protected] from anywhere. It reaches the same place.

For privacy questions specifically, [email protected], including any request to see or delete what we hold. What that is, and how long we keep it, is in the Privacy Policy, section 9a.

What helps us fix it faster

  • What you did, in the order you did it. "I tapped Start on the Focus tab" beats "the timer is broken".
  • What you expected instead.
  • Whether it happens every time or once.
  • A screenshot, if the problem is something you can see.

You do not have to write it well. A half sentence about a thing that annoyed you is a useful bug report, and it is the kind we get the most out of.

How long a reply takes

KickMint is made by a very small team, so this is a person answering, not a queue. Most mail is answered within two business days. If something is broken badly enough to stop you using the app, say so in the subject line and it goes to the front.

Before you write, two common ones

The AI is not doing anything smart. Check Me, then On-device AI. If it says "Not downloaded", KickMint is running on its built-in steps and the download is optional, about 990 MB, WiFi recommended. It runs entirely on your phone once it is there.

You paid and the app still shows Free. Open Me, then Subscription, and tap Restore purchases. Purchases are tied to the Apple ID that bought them, so make sure the device is signed in to that one. If it still shows Free after a restore, write to us with the date of purchase.

Refunds

Apple processes every payment for KickMint, so Apple issues every refund. Request one at reportaproblem.apple.com. We cannot do it for you, but if Apple turns down a request you believe is fair, write to us and we will help you make the case. EU and UK buyers keep a 14-day right of withdrawal; see the Terms.

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